§ 5.12.120. Reports.

A.

Obligation to Submit. The director may from time to time direct a franchisee to prepare reports and to submit those reports by a date certain, in a format prescribed by the director, in addition to those required by this chapter.

B.

Quarterly Reports. Unless an exemption is granted by the director, within forty-five days of the end of each calendar quarter, a franchisee shall submit a report to the county containing the following information:

1.

The number of service calls (calls requiring a truck roll) received during the prior quarter and the percentage of service calls compared to the subscriber base; and

2.

The total estimated hours of known outages as a percentage of total hours of operation. An outage is a loss of sound or video on any signal, or a significant deterioration of any signal affecting two or more subscribers.

(Ord. 1262 § 2 (part), 2005)