§ 8.48.110. Franchise customer grievance procedure.

Latest version.

Any grievance by a customer of any franchisee with respect to rates and/or service which cannot be resolved informally may be submitted to the county executive officer by the customer or franchisee by a written statement of grievance. The statement of grievance must contain a clear and concise statement of the dispute, attach any supporting documentation, and be accompanied by proof of service of a copy of the statement of grievance on the franchisee. The county executive officer may make any inquiries or investigation that he or she deems appropriate and may also require further information from the customer and/or franchisee. The county executive officer shall make his or her decision in writing, with copies to both the customer and franchisee within thirty days of the receipt of the grievance or such longer time as the parties may agree.

(Ord. 1123 § 4 (part), 1997)

(Ord. No. 1379, § 46, 1-29-2013)

                    
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